Master of Science in Information Security Policy & Management
May 2011
Carnegie Mellon University, Pittsburgh, PA
GPA: 3.68
School of Information Systems & Management
Bachelor of Science in Technical Communication
March 2008
Minors in
Mathematics and
Japanese GPA: 3.22
University of Washington, Seattle, WA
Major GPA: 3.61
Department of Human Centered Design & Engineering
IT project management, Telecommunications management, Economic analysis,
Financial accounting, Information security management, Object-oriented design & analysis,
Decision making under uncertainty, Internet security, Interactive marketing
Technical Writer Intern May '10 - Aug '10
Google Inc., Mountain View, CA
- Collaborated with product team to develop user assistance resources for external developers
- Restructured and reorganized content to improve the usability of user assistance resources
- Maintained and incorporated changes to user assistance resources based on product updates and customer feedbacks
Content Specialist,
ZDNet Asia productionMay '08 - May '09
CNET Networks (now CBS Interactive)
- Researched business IT products and collated materials for online campaigns
- Developed content for ZDNet Asia online campaigns targeted at business decision makers
- Managed localization of content for APAC region with external resources
Technical Assistant Jan '07 - Mar '08
University of Washington Foster School of Business, Technology Center
- Provided technical and multimedia support for faculty and staff
- Assisted faculty and staff in web publishing efforts
Information Developer Intern Jun '06 - Dec '06
IBM, San Jose, CA
- Developed and maintained user assistance resources for DB2 for z/OS
- Implemented DITA for content modularity and usability
- Received a "Good Job" award for completing additional projects
Languages: C/C++, Java, XML, HTML, PHP, SQL
Applications: Adobe, Microsoft Office, Minitab, Oracle 10g, RoboHelp
Proficient in Mandarin, Indonesian, and Japanese (JLPT III)
Enjoys working independently and collaboratively
Organized and detail-oriented